SHIPMENT POLICY – LANGLASN

Effective Date: January 9, 2025


At LANGLASN, we aim to provide timely and efficient delivery of your purchases. Our shipment policy outlines the steps involved in getting your products to you safely and promptly.

Processing Time

All orders are processed within 1-2 business days from the time of order confirmation, excluding holidays and weekends. Once your order is placed and payment is confirmed, our warehouse team will begin preparing your items for shipment. Processing times may vary depending on the type of product, stock availability, and special customizations, but we strive to meet the estimated delivery times.

Shipping Methods

We offer several shipping methods to accommodate our customers’ needs, including:

  1. Standard Shipping:
    Our standard shipping method is economical and suitable for most orders. It typically takes between 5 to 7 business days for delivery within the United States. International orders may take longer, depending on the destination country.

  2. Expedited Shipping:
    For customers who need their items quickly, we offer expedited shipping options. Delivery typically takes 2 to 3 business days, depending on your location. Expedited shipping fees will be calculated during checkout.

  3. Overnight Shipping:
    For urgent orders, we offer next-day delivery to select locations. Please note that this service comes with an additional fee, and the order must be placed by 12 PM local time for same-day processing.

  4. International Shipping:
    We ship internationally to many countries. International orders may take anywhere from 7 to 21 business days for delivery, depending on the destination. International shipping fees will be calculated at checkout, and customs duties or import taxes may apply depending on your country’s regulations.

Shipping Costs

Shipping costs are calculated based on the weight of the items and the destination address. During checkout, the exact shipping cost will be displayed before you confirm your order. We offer free shipping on orders over $100 for customers within the United States.

Order Tracking

Once your order is shipped, you will receive an email with tracking details so that you can monitor the progress of your shipment. If you did not receive a tracking number or need further assistance, feel free to contact our customer support team.

Delivery Issues

In the event that your order is delayed, lost, or damaged during transit, please contact us immediately. We will investigate the issue and work with the shipping carrier to resolve it. We are committed to ensuring that you receive your products in excellent condition and in a timely manner.

  1. Lost Packages:
    If your package is lost during shipping, we will work with the shipping carrier to locate it. If the package cannot be located, we will offer a refund or replacement, depending on your preference.

  2. Damaged Packages:
    If your items arrive damaged, please contact us within 48 hours of delivery. Provide photos of the damage so that we can process a claim with the shipping carrier and issue a refund or replacement.

International Duties and Taxes

Please note that for international shipments, customs duties, taxes, and import fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not covered by LANGLASN. We recommend checking with your local customs office to determine the potential costs before placing your order.

Returns and Exchanges

If you are not satisfied with your purchase, we offer a return or exchange within 30 days of delivery. Please refer to our return policy for more details on how to initiate a return.

Contact Us

For any shipping-related inquiries, our customer service team is ready to assist you. Contact us at: