Sales Policy for Langlasn

Effective Date: January 9, 2025

At Langlasn, we are committed to providing top-tier gym equipment and accessories to support your fitness journey. Our goal is to offer a hassle-free shopping experience, and our Sales Policy outlines the terms and conditions that govern your purchase of products from our website. By making a purchase on Langlasn, you agree to adhere to the terms outlined in this policy.

1. Product Availability

  • Stock Availability: All products listed on our website are subject to availability. We strive to ensure our stock is accurate and up to date, but due to high demand or manufacturing delays, some items may be out of stock or discontinued. If an item you ordered becomes unavailable after purchase, you will be notified promptly and offered alternatives or a full refund.

  • Product Descriptions: We take great care to provide detailed and accurate product descriptions, images, and specifications. However, we cannot guarantee that product images on our site will exactly match the item received, due to lighting, screen resolution, or product updates by manufacturers. If you need more specific information about any item, feel free to contact us before purchasing.

  • Substitutions: In the event that a product is unavailable, we will offer you the option to choose a similar item of equal or greater value. If you do not wish to substitute, you will receive a full refund for the item.

2. Pricing

  • Price Accuracy: All prices listed on the website are in USD (United States Dollar) and are subject to change at any time without notice. Prices may fluctuate due to promotional sales, demand, or supplier cost changes. We make every effort to ensure that prices are accurate but reserve the right to correct any pricing errors that occur.

  • Sales Tax: Sales tax will be applied to your order based on the laws of your shipping address. The final total, including taxes and shipping costs, will be calculated at checkout.

  • Discounts and Promotions: We periodically offer discounts, sales, and promotions. Promotions are subject to specific terms and conditions and may not apply to all products or categories. Discount codes must be entered at checkout to apply the promotion. Certain promotions may have an expiration date or limited quantities.

3. Payment Methods

We accept a wide variety of payment methods for your convenience, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay, etc.

Langlasn uses trusted and secure third-party payment processors for transactions. All sensitive payment information, such as credit card numbers and billing addresses, is encrypted and handled according to our Privacy Policy.

4. Order Confirmation and Processing

  • Order Confirmation: After completing your order, you will receive an email confirmation that includes your order number, product details, and estimated shipping date. Please check your confirmation carefully for any errors in your order. If any corrections are needed, please contact us immediately.

  • Order Processing: Orders placed on Langlasn are processed within 1-2 business days of receipt. Orders placed after 5 PM EST or on weekends will be processed on the next business day. During busy periods (e.g., holiday seasons), processing may take a little longer. You will receive a notification when your order has been shipped, along with tracking information if applicable.

  • Order Modifications: If you need to change or update your order after purchase, please contact our customer service team immediately. We will do our best to accommodate your request before the order is processed or shipped. Once an order is shipped, it cannot be modified.

5. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options based on your preferences and delivery location. Available shipping methods include:
    • Standard Shipping
    • Expedited Shipping
    • Express Shipping

The shipping cost will be calculated during checkout, based on your order size, weight, and delivery address. If applicable, Langlasn may offer free shipping on qualifying orders, and these promotions will be specified during checkout.

  • Free Shipping: We occasionally offer free shipping promotions for specific products or for orders over a certain value. Keep an eye on our website and newsletters for ongoing promotions.

  • Delivery Time: Delivery times vary based on the shipping method selected and the location of your delivery. Estimated delivery times are provided at checkout and are subject to change due to factors like weather, high demand, or courier delays. Please note that Langlasn is not responsible for delays caused by third-party carriers.

  • Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this to track your order directly on the carrier’s website.

  • International Shipping: Currently, Langlasn ships exclusively within the United States. If you require international shipping, please contact us to inquire about potential arrangements.

6. Order Cancellation

  • Order Cancellation Policy: If you need to cancel your order, please contact us immediately at info@langlasn.com. Orders can be canceled only if they have not yet been processed or shipped. Once an order has been processed or dispatched for delivery, it cannot be canceled.

  • Incorrect Orders: If you receive an incorrect or damaged item, please contact us as soon as possible so we can initiate a return or exchange process. We will take care of any mistakes on our end at no additional charge to you.

7. Returns and Exchanges

Langlasn wants you to be completely satisfied with your purchase. If you’re not, we offer a straightforward return and exchange process. Please review our Returns and Exchanges Policy for more details, but here are the main guidelines:

  • Eligibility for Return: To qualify for a return, items must be unused, in their original packaging, and in new condition. Returns must be initiated within 30 days of receiving your order.

  • Return Instructions: If you wish to return a product, please contact us to request a Return Authorization Number (RA#). Include your order number and a brief explanation of the reason for the return. We’ll provide you with instructions for returning the item.

  • Return Shipping: You are responsible for return shipping costs unless the item was damaged or defective upon arrival. We will provide a prepaid return label for returns caused by our error or damaged goods.

  • Refunds: Once the returned item has been received and inspected, we will issue a refund to the original payment method. Please note that it may take up to 5-7 business days for the refund to be processed and appear in your account.

  • Exchanges: If you would prefer to exchange an item for a different size, color, or model, we recommend returning the original item and placing a new order for the replacement item.

  • Restocking Fees: Certain products may be subject to a restocking fee if returned in damaged or opened condition. Restocking fees are typically 15% of the purchase price.

8. Warranty and Product Support

  • Warranty Information: Many of our products come with a manufacturer warranty. The terms of the warranty, including duration and coverage, vary by product. Please refer to the product description or your purchase confirmation email for warranty details. If you need assistance with a warranty claim, please contact our customer service team.

  • Product Support: If you encounter any issues with your equipment, we offer customer support to assist with setup, troubleshooting, and resolving product defects. Please reach out to our team at info@langlasn.com for guidance on how to get your product working as expected.

9. Customer Service and Support

At Langlasn, we prioritize excellent customer service. If you have any questions or need assistance with your order, our team is available to help. You can reach us via:

  • Email: info@langlasn.com
  • Phone: (956) 761-2586
  • Business Hours: Monday to Friday, 9 AM to 6 PM EST

Our team is dedicated to providing you with the best possible experience and support for your purchases.

10. Limitation of Liability

To the fullest extent permitted by law, Langlasn is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products. You acknowledge that by purchasing from Langlasn, you are using the products at your own risk. Langlasn does not guarantee that the use of our products will be free from injury or accidents.

11. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated Effective Date will be noted at the top of the policy. Please review this policy periodically for any changes or updates. Your continued use of our website and services constitutes your acceptance of the updated terms.

12. Contact Information

If you have any questions or concerns about this Sales Policy, please do not hesitate to contact us:

  • Email: info@langlasn.com
  • Phone: (956) 761-2586
  • Website: langlasn.com

Thank you for choosing Langlasn!
We are committed to offering top-quality gym equipment and accessories to help you achieve your fitness goals. We aim to provide exceptional service and support, and we look forward to serving you again in the future.